All cancellations must be received in writing. Cancellation requests by telephone only are not accepted, but you may call us to confirm that you have submitted a cancellation request to us in writing. If you cancel your booking greater than seven (7) days before the scheduled tour departure, you will be entitled to a full refund less a 10 Euro cancellation fee per transaction. If you cancel your booking less than seven (7) days before the scheduled tour departure, you will be entitled to a full refund less a 20% cancellation fee per transaction. No refunds will be issued for cancellation requests received less than 24 hours before the scheduled tour departure. Similarly, no refunds will be issued for failure to cancel (no show), or failure to arrive at the designated meeting point at the departure time displayed in your booking confirmation. When In Rome Tours SRL may not be held responsible for acts of god, nor alterations to tours made necessary by unforeseen or unannounced closure of all or part of venues including monuments in the tour package. In the event of such closings, When In Rome Tours SRL will not reimburse the package, but may honor the ticket on another day.